We offer a 30-day return policy on all items. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging. Please keep your receipt or proof of purchase.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email address] or [phone number]. Provide your order number and reason for return. Our team will guide you through the return process and provide you with a return shipping label if necessary.
How will I be refunded for a returned item?
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Shipping costs are non-refundable.
What is the cancellation policy for orders?
If your order arrives damaged, please take photos of the damage and contact our customer service team within 24 hours of receiving your package. We will arrange for a replacement.
Are there any items that cannot be returned?
Custom-made or personalized items, clearance items are not eligible for return. Additionally, items that have been used, damaged, or altered after delivery are not eligible for return.
