Shipping Information
How Will My Order Ship?
Using our experience and expertise we have determined the best shipping options for each product we carry to make sure you receive the fastest, safest, and most efficient delivery possible. Available shipping options will be displayed on each item’s page and in the shopping cart.
Delivery Process for Small Items
For items compact enough for secure shipment via FedEx or UPS, we offer a range of shipping options tailored to your needs:
- Priority Shipping: Receive your order within 1 to 2 business days from the shipping date, along with tracking information sent directly to you.
- Standard Shipping: Expect delivery within 3 to 5 business days from the shipping date, accompanied by tracking details sent to you promptly.
- Ground Shipping: Your order will reach you within 7 to 14 business days from the shipping date, with tracking information promptly shared with you.
Delivery Process for Large Items
Ensuring the safe and swift delivery of your order is our top priority. For items too large, fragile, or heavy to be shipped via UPS/FedEx, we partner with specialized large parcel carrier’s adept at handling furniture. Rest assured, our system automatically selects the most suitable carrier team for your delivery, guaranteeing meticulous care from start to finish.
Here's how the delivery process unfolds:
- Select Your Delivery Option: Choose the appropriate delivery method for your larger item during checkout. Shipping options may vary depending on the item, with all available choices clearly presented for your convenience. Explore further details about our Large Item delivery options on our website.
- Warehouse Dispatch:Once your order is processed, we'll promptly notify you via email as it embarks on its journey from our warehouse to your doorstep.
- Local White Glove Delivery Carrier: Your order will be entrusted to a Local White Glove Delivery Carrier—a seasoned professional in residential furniture delivery and assembly. Our large parcel carrier ensures the safe transfer of your item to the White Glove Delivery Carrier in your area, maintaining the utmost care throughout.
- Schedule Your Delivery:Upon receipt of your order, the Local White Glove Delivery Carrier will reach out to you to coordinate a delivery appointment tailored to your schedule.
- Efficient Delivery:On the designated delivery day, our experienced team will arrive punctually to transport and install your new furniture, ensuring a seamless and satisfactory delivery experience.
Your satisfaction and the pristine condition of your order are paramount to us. Trust in our comprehensive delivery process to bring your desired items to you securely and efficiently.
Delivery Process Disclaimer:
While we strive to partner with the most reliable shipping companies available, unforeseen incidents can occur during the transportation and handling of your order. Despite our best efforts, there may be instances where damage occurs to the exterior or interior of the package. Should such an incident arise, you will promptly be notified via email or phone call